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Terms Conditions

We've built these terms around the things that matter when you open an account with us: how deposits via Touch 'n Go eWallet, Boost and GrabPay are processed, what happens when you request a withdrawal, and how we handle disputes or account issues.

Account eligibilityDeposit & withdrawal rulesDispute resolutionJurisdiction noticeContact paths
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POLICY CONTACT

Reach Us About Terms

If a term isn't clear or you need help with account eligibility, withdrawal rules or a dispute, our support team can walk you through the clause and explain how it applies to your situation. Live chat is the fastest path for questions about deposits and withdrawals; email works when you need to attach documents or request a formal response. We aim to reply within one business day, though complex disputes or verification requests may take longer.

Live chat Open the chat icon in the account menu and select Terms & Conditions—our team will pull your account context and answer clause-specific questions in real time.
Email Send your question to the support address shown in the account footer; include your username and the clause reference if you have one, and we'll respond with a detailed explanation.
Help centre Browse the Terms & Conditions section of our help centre for summaries of deposit rules, withdrawal verification steps and dispute escalation paths before you contact us.
HOW WE HANDLE POLICY

Policy & Data Practice

We collect and store the data needed to verify your identity, process payments and settle bets—your name, contact details, payment-method records and gameplay history. Data is held on secure infrastructure and accessed only by staff who need it to run your account or investigate disputes. We retain records for the period required by our operating jurisdiction, after which inactive account data is archived or deleted. You can request a copy of your data, ask us to correct errors or close your account through the support paths above; closure requests are processed within seven business days, and any remaining balance is returned to your registered payment method once verification is complete.

Data we collect

Identity details, payment records, gameplay history and support interactions—everything needed to verify your account, process deposits and withdrawals, and settle disputes when they arise.

Security measures

Your data lives on encrypted infrastructure; access is restricted to authorised staff; and we log every change to your profile so we can audit actions if a dispute or security issue comes up.

Retention period

We keep account records for the period required by our operating jurisdiction; inactive accounts are archived after closure, and personal data is deleted once the legal retention period expires.

Your rights

Request a copy of your data, ask us to correct mistakes, or close your account through live chat or email; closure is completed in seven business days, with any balance returned to your registered method.

Terms & Conditions FAQ

We operate where local law permits; if regulation changes in your jurisdiction, we may suspend or close your account and return any remaining balance to your registered payment method after verification is complete.

Deposits are credited once we receive confirmation from Touch 'n Go eWallet; most clear in under a minute, but if the provider's system delays, your balance updates when the confirmation arrives.

We verify every withdrawal against your registered account details and payment method; mismatched information, missing documents or unmet wagering conditions will hold the payout until you fix the issue through support.

Yes—contact support with proof of ownership for the new method; we'll update your profile once verified, and future withdrawals will go to the new account you've registered.

Raise it with our support team first; if you're not satisfied with the outcome, ask for escalation to our alternative dispute resolution contact, and we'll provide the details and next steps.

Message support via live chat or email requesting closure; we process it within seven business days, verify your identity, then return any balance to your registered payment method once checks are complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.