Reference

Legal Terms How We Handle Your Account

We built ibc4d for Malaysia, which means every account, deposit via Touch 'n Go eWallet, Boost or GrabPay, and withdrawal sits inside a clear policy framework.

Account access depends on local lawData requests handled in 72 hoursTouch 'n Go eWallet, Boost, GrabPay payment recordsCookie consent managed in-appWithdrawal verification via registered e-wallet
ibc4d Legal Terms How We Handle Your Account
POLICY QUESTIONS

Reach Us About Legal, Data or Account Policy

If you need to request account data, ask about retention periods, update your registered e-wallet, or delete your account entirely, these three channels get you to the right team. Live chat routes policy questions to our compliance staff during operating hours, email gives you a written record, and the in-app policy hub shows current terms and links to data-request forms.

Live Chat – Policy Queue Open the chat panel, select Policy & Data from the topic menu, and an agent routes you to compliance staff who handle account-data requests, deletion forms and jurisdiction queries within one business day.
Email – Legal Requests Send account-deletion or data-export requests to our legal inbox with your registered phone number and the e-wallet you used for deposits; we reply with a verification link and process confirmed requests in 72 hours.
In-App Policy Hub Tap Account → Legal & Privacy to read current terms, download your transaction history, manage cookie preferences, and submit a data-portability request that delivers a JSON export to your registered email.
DATA & SECURITY

How We Handle Your Data, Cookies & Payment Records

We collect only what we need to verify your account, process Touch 'n Go eWallet, Boost and GrabPay deposits, and keep your session secure. Personal data—phone number, birthdate, wallet ID—lives in encrypted storage and never leaves our payment processor's audit trail unless you request export or deletion. Cookies manage your login session and remember device preference; you control consent in the policy hub, and withdrawing consent logs you out but does not delete historical data. Transaction records stay on file for the retention period required by financial regulation, then we purge them from active systems and archive only the audit hash.

Data Collection & Storage

We store phone number, birthdate, registered e-wallet ID and device identifier in encrypted tables; payment processor holds transaction details separately, and neither dataset is shared with third parties outside fraud-prevention and audit requirements.

Cookie Consent

Session cookies keep you logged in and remember device preference; analytics cookies are optional and you toggle them in Account → Legal & Privacy, with withdrawal taking effect on next login and no retroactive data deletion.

Retention Periods

Active account data persists while your account is open; closed-account records remain for the financial-regulation retention window, then we purge personal identifiers and keep only the anonymised audit hash for compliance archives.

Data Requests

Submit export, correction or deletion requests through the in-app form or by email; we verify your identity via OTP to the registered phone, then deliver the export as JSON or complete deletion within 72 hours, returning any remaining balance to…

Common Legal & Data Questions

Account access depends on your current jurisdiction; if you travel to a region where online gaming is restricted, we pause your account until you return to an eligible region, and your balance stays safe until access resumes.

Go to Account → Legal & Privacy → Export Data, verify your phone number via OTP, and we email a JSON file containing your profile, deposit history and withdrawal records within 72 hours of confirmation.

We return any balance to your registered Touch 'n Go eWallet, Boost or GrabPay account, then delete your profile and device data; transaction records stay in the audit archive for the financial-regulation retention period before final purge.

Yes—open live chat, select Account Updates, and an agent walks you through identity verification; once confirmed, your new wallet becomes the registered payout destination and we update the record within one business day.

We share only what fraud-prevention systems and payment processors require to verify deposits and detect unusual activity; no marketing data leaves our platform, and we never sell personal information to external parties.

Submit the deletion form in Account → Legal & Privacy or via email, verify your identity through OTP, and we close the account and purge active data within 72 hours, keeping only the anonymised audit trail required by regulation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.